8. Outstanding payments not paid within 30 days are charged at 3% above prime.
9. If there is a virus on any of your computers and it starts sending out automated junk, the affected computer will need to be disconnected.
__ (i.e. A customer is prohibited from sending unsolicited bulk email.)
10. Line speed upgrade or downgrade (e.g. from 2mbps to 4mbps or faster):
__ Upgrade or downgrade takes about 5 business days to complete.
Line speed downgrade or upgrade requests are recommended on the 20th of a month.
11.For cash payments please make sure you have a receipt with my signature.
The following part can be suspended immediately : The Internet cap (about 0% to 20% of the total cost)
____ The internet cap can also be reactivated within 1 to 48 hours.
13. Due to the unrest in African countries the cable system is at risk and if it breaks, it may take days to fix.
__ During that time non-restored services will only have access to local sites. International websites will be affected or be non-operational.
14. Exceeding one's cap: Any overuse will be deducted from the topup or the next month's cap.
15. The ADSL modem router needs to be restarted every 2nd month to synchronize correctly with the ADSL line.
The technician checks the Telkom network. The Telkom networks stops on the wall socket.
17. FAULT REPORTING:
You may be subject to a call-out fee (R218 for residential or R872 incl vat for business) when a Telkom technician is dispatched. Prices are subject to change.
You may be subject to the call-out fee if the problem is found on your equipment.
You may cancel the fault at any time.
18. Con-men, email spoofing, and phishing attacks:
The more information you put onto websites and give away to unidentified phone calls, the higher the risk of losing out to identity thieves.
19. Viruses, Trojans, Worms, Downloader Viruses and Malware:
___ If there is a virus on any of your computers which is either accessing an illegal network or is sending out automatic emails,
then I may disconnect you after notifying you.
In reading this, you acknowledge that Karl Lompa has no power to control the content of the information passing over the Internet and its
including e-mail; chatrooms; news groups etc, and that
Karl Lompa cannot be held responsible or liable, directly or indirectly,
for any of the abovementioned content, in any way for any loss or damage of
any kind incurred as a result of, or in connection with your use of, or
reliance on, any such content.
The customer acknowledges and agrees that
Karl Lompa shall without limitation have no responsibility for, or
liability in respect of any data lost as a result of this system including
the loss of emails.
Karl Lompa urges customers not to reply to unsolicited mail or spam,
not to click on any suggested links provided in the unsolicited mail. Doing
so remains the sole responsibility of the customer and Karl Lompa cannot
be held liable for the Customer being placed on any bulk mailing lists as
Where the customer has authorised a minor to use any of the Karl
Lompa's services or access its websites, you accept that as the
parent/legal guardian of that minor, you are fully responsible for: the
online conduct of such minor; controlling the minor's access to and use of
any services or websites; and the consequences of any misuse by the minor,
including but not limited to transactions entered into by the minor using
Karl Lompa cannot be held liable for any business dealings you have with
any third parties on the Internet. Further, Karl Lompa assumes no
responsibility whatsoever for any charges you or any user of your account
incurs when making purchases or other transactions in this manner. Further,
the responsibility for ensuring compliance with all applicable customs
and exchange control laws in connection with any such transactions shall be
Terms and conditions may change without prior notice.
Fake anti-virus programs, unwanted programs, misleading
A fake (anti-virus or Registry cleaner) program is a type of
misleading application that pretends to be security software, but which
actually provides the user with little or no protection whatsoever and, in
some cases, can actually facilitate the installation of malicious code that
it purports to protect against. it lies that it can remove unwanted
applications such as spyware or adware. These scams cheat users out of
money by charging for their fraudulent product, but the personal and
credit card information that users provide to register these fake products
could also be used in additional fraudulent activity. Ref: www.symantec.com
They can even be disguised as needed video codecs or browser plug-ins to
view web content. They also get onto your PC/laptop through unpatched
software vulnerabilities. Ref: www.symantec.com
Online backup programs: is somebody offering you to backup all your
confidential data for you for free? I wonder how they cover their
In the case of experiencing high usage:
You may have a virus or
peer-to-peer software installed on your machine.
software is limewire, e-mule, e-donkey, Kazaa and morpheus. Peer-2-peer
software, if not configured correctly, will allow users on the internet to
download software from your computer which can result in a large portion
of your Gigs being used without you knowing about it.
Scan your system for viruses (Full Scan) with a quality antivirus program
such as Norton before changing any of your passwords.
Do not unsubscribe
from an unwanted mailing list, this only confirms to them that your email
Never contact your enemy.
5.9 Quality: Skype cannot guarantee that the Software, Products or
Skype Websites will always function without disruptions, delay or errors. A
number of factors may impact the quality of your communications and use of the
Software, Products (depending on the Products used) or Skype Websites, and may
result in the failure of your communications including but not limited to:
your local network, firewall, your internet service provider, the public
internet, the public switched telephone network and your power supply. Skype
takes no responsibility for any disruption, interruption or delay caused by
any failure of or inadequacy in any of these items or any other items over
which we have no control.
19million users are currently using the Skype server. this can cause
The Skype server might be in America, so all the data gets
pushed though repeaters underground the ocean.
Outlook Express issues: Do not cancel while it is compacting! You
will lose data!
Make sure you have a semi-automated backup installed.
peer-2-peer file-sharing programs.
- software to swap
music, video and other files over the Internet. Many free P2P file sharing
The settings of these programs need to be checked: Disable
or the programs need to be removed:
BearShare, Kazaa, Morpheus, Limewire, eDonkey, Overnet, eMule,
are a number of risks associated with P2P file-sharing. P2P client software
can easily infect personal computers with viruses and spyware, creating a host
of problems for the computer’s owner such as the theft of financial
information. Pornography, inflammatory material, and malware can be disguised
and then shared through P2P networks unknowingly. Shared copyrighted material
like copies of software, music, or movies is illegal and possession of these
files has the potential to expose the computer owner to prosecution and
__ Annoying pop-up and banner ads?
System slowdowns? Your computer may be infected with Adware
__ Hackers use bot programs for theft,
fraud, and denial-of-service attacks on Web sites
__ Malware used by hackers to direct
your computer to their websites, regardless of the address you
__ A Web page that welcomes you
A software program that encrypts
essential personal files - taking them hostage and demanding money for their
__ Hackers illegally use
software keyloggers to identify their victims’ computer passwords, login
names, bank account and credit card numbers
__ Any software program developed for the purpose of doing harm
to a computer system or to create mischief
__ Cyber criminals eavesdrop on electronic
communication between a consumer and a legitimate organization
__ Unsolicited email messages from a stranger
who promises great wealth — a get-rich-quick scheme
__ Peer-to-peer file sharing is very popular
on the Internet, but it can also lead to virus infections and a host of other
__ A technically sophisticated
scam designed to trick individuals into disclosing sensitive information such
as bank account, credit card, and Social Security
__ Official looking and sounding
messages that urge immediate action to update sensitive financial and identity
__ Designed to trick you
into divulging identity information, SMishing is Phishing over cell phones and
other mobile devices.
Social Engineering Scams__
A scam that preys upon our acceptance of authority and willingness to
cooperate with others
Social Networking Sites__
Never under any circumstances should your child or young teenager agree to
meet in person someone from one of these sites
__ The illegal use and/or distribution of software protected
under intellectual property laws
cyber equivalent to junk mail – spammers have developed many ways of obtaining
__ Unsolicited product or
service advertisements that appear as instant messages
__ Spam from a fake blog tricking the unwary into
__ A spam campaign against VOIP
__ A spam campaign directed
__ A criminal pretends to
be a business or organization in order to gain access to a computer user’s
sensitive information such as bank account, credit card, or Social Security
__ In a successful
Spy-Phishing attack, a Trojan and/or Spyware is downloaded onto your computer
from a Phishing message.
Stealth, Polymorphic, and Armored
__ These viruses hide, copy, or “armour” themselves in an
attempt to avoid detection and removal from a computer.
__ Hackers use bot programs for theft,
fraud, and denial-of-service attacks on Web sites
__ Files or software programs that appear to be legitimate, but
once installed can cause havoc
Malicious programs or codes inserted into computer systems without the user’s
__ Any site that hosts
__ These malicious
software programs spread automatically from computer to computer
__ Personal computers secretly under the
control of hackers
Hoaxes: A hoax is intended to deceive or defraud the public.
E.g. April Fools pranks or scientific fraud.
Phishing, Website Forgery and Website Cloning: Please read http://en.wikipedia.org/wiki/Phishing
please read the Security Alert on https://netbank.nedsecure.co.za/
The Security Alert mentions: Beneficiary Maintenance Scam
SIM Swap Scam
Confirmation of Payments or Deposits-Scam Warning
Online Identity Fraud
Please make sure your passwords are secure & your antivirus is updated.
Please run a full system virus scan weekly.
Please make sure you have quality antivirus & internet security installed.
If you think your security has been breached shut down your PC and get it serviced immediately.
Do not reply to unidentified phone calls.
Do not reply to suspicious emails even if they come from your friend or relative.
Preventative maintenance is critical.
It is vital to have a daily backup of your data.
The Internet means: International network. it lets you view or access many computers all over the world. you are connecting your cmoputer to China, Russia, Germany, etc. Everyday there are thousands of new websites. There are many free programs on the web. Unfortuantely they come with optional adware software. if you do not unnselect the option, then adware installs on your machine: eg websearch, purityscan, transponder, keenvalue, perfect keylogger, Rogueantivirus, bullseyenetwork, browserhijacker, superfish. So even if I clean your machine, I do not know waht websites you browse or or what downloads you install that may cause (re)infection.
The company Google has removed many unsolicited websites from their search engine.
Adware cannot be easliy detected becasue it is not a malicious virus. The best way is to start with a clean machine: backup data, reinstall Windows, reinstall programs (eg Word, Excel, Outlook), drivers, antivirus and settings. There are many free "antimalware" programs one can try at own risk. Also disable the option of popups in your browser- eg Firefox, Chrome, Safari and Internet Explorer.